11 Jul 2019

Full-Time Team Lead, Customer Service at Farmsactions Limited

corydaveAnywhere

Job Description

Farmsactions Limited is an agricultural and agro-allied company based in Nigeria.

We are recruiting to fill the position below:

Job Title: Team Lead, Customer Service

Location: Lagos

Job Description

  • He / She will head our customer service department and is responsible for ensuring the company delivers the highest level of customer service possible at all time.
  • To excel in this role you should be driven and passionate self-starter.

Responsibilities

  • Interact with customers that contact the organization via the online chat or service phone line.
  • Onboard buyers and sellers via strategic telemarketing initiatives.
  • Analyze statistics or other data to determine the level of customer service engagement and online buyer’s procurement trend.
  • Investigate and solve customer problems that have been passed to customer service.
  • Proactively contribute to product development, digital marketing content and operational improvements based on customer insights and feedback.
  • Research competitors and market trends to find new opportunities and remain competitive on service delivery and pricing.
  • Attend conferences, meetings, and industry events to network and promote the organization.
  • Responsible for customer data and knowledge management.

Requirements

  • OND/HND/ BSc degree in Business, Sales, Marketing or related field.
  • Startup experience and IQMS knowledge is an advantage.
  • Proven track record in meeting or surpassing performance target.
  • Excellent verbal, written communication and decision making skills
  • Excellent organizational skills and outstanding attention to detail
  • Ability to thrive in a fast paced environment, multi-task, perform well under pressure and effectively manage competing and/or changing priorities.
  • Not older than 30years.

Application Closing Date
30th July, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to: recruitment@myfarmstack.com with the “Job title” as subject of the email.

Job Types: Full-Time. Job expires in Endless.

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