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NaijakeyJobs | Customers Service Job

Customers Service Job

FULL_TIME | HealthPlus Limited | Lagos | 56
(Posted on: Sun 15 Sep 2019)

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Specification

Received large amounts of inbound calls & emails in a timely manner

Understanding customers when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions for Customers.

Up-sell/link-sell/cross-sell products when they arise

Build lasting relationships and engage customers by taking the extra mile.

Keep records of all conversations in our Customer Interaction Log in a comprehensible way.

Monitoring customer satisfaction levels

Follow through on customer issue resolution.

Support implementation of incremental initiatives towards improving customer experience

Make recommendations to Customer Service Manager to improve customer experience

Always attend educational seminars to improve knowledge and performance level

Meeting personal/team qualitative and quantitative targets

Requirements

Bachelor’s degree in Pharmacy
Minimum of 2 years related experience in a structured organisation
Proficiency in English and/or any other required languages
Awareness of industry’s Customer service trends
Strong client-facing and Stong communication skills
Multi-tasking skills
Customer service orientation
Result oriented
Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.

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