Refer most servicing activities to Client Service Managers
Needs / anchor products :
PL, CASA, CC, Wealth Products
2. Meet, deep sell & train (in person)
Meet, listen and determine further needs
set up anchor products & initiate cross-sell
Conduct / connect for KYC
Educate and conduct initial set up for Mobile / Web, ATMs, Client Centre, and Branch
Conduct fulfilment & activate
Reference the processes for which the role is responsible under the ORF as 1st & 2nd line; for executing / completing, and for supervising
People and Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure / capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Nigeria / Retail Banking / Priority Banking LMR team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
Academic or Professional Education / Qualifications; i.e. MBA
Professional Memberships; i.e. required for roles for continuous development / improvement / awareness of current practices etc CIBN member
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